Knowledge Base

VELA is well-suited for any industry that demands efficient collaboration, seamless communication, and robust security.

VELA is available worldwide, and Callout is currently accessible in over 40 countries, with plans for further expansion.

VELA is suitable for businesses of all sizes that prioritize data security and efficient communication.

VELA can be installed via the Apple App Store or Google Play Store. Additionally, users may access VELA through our web client.

Yes, registration within the app is required to access the full range of VELA's functionality. The only exception is for individuals who receive an invitation to a video conference from a VELA user or moderator, allowing them to participate without a full account.

For enhanced security, VELA allows clients to manage and access their data independently. Businesses have the flexibility to host the platform either on their own premises or within their private cloud infrastructure.

VELA cannot access clients' business data without explicit authorization.

To join a video conference meeting, click on the link provided by the moderator or use the 'Join' button in the application.

To schedule video conferences, please visit meet.vela.business. You will be prompted to enter your client ID, username, and password to proceed.

Non-VELA users can be invited by the moderator during the meeting scheduling process.

Users can initiate screen sharing by selecting the 'Screen Share' button located on the toolbar at the bottom of their screen.

To initiate screen recording, click the three dots on the toolbar and select the screen record button. You can choose to record audio only, video only, or both. Additionally, you will be prompted to specify the location for saving the recordings.

You can download meeting information to external calendars, such as Google Calendar or Outlook Calendar.

Users can manage their bandwidth consumption by adjusting a slider from "Best Performance" to "Best Quality" during the meeting.

To establish breakout sessions, the moderator should click the "Participants" tab located on the toolbar at the bottom of the screen.

VELA Tracks are group chat rooms designed to facilitate collaboration among key contributors on specific projects, tasks, or within particular departments.

All messages in VELA are end-to-end encrypted, ensuring the highest levels of security and privacy.

In both Chats and Tracks, users can share photos, videos, audio files, documents, locations, and contacts by using the "paper pin" icon located at the bottom right of the app.

V-Folders centralize communications, shared data, and attachments, securely archiving them for future audits by system administrators, thereby ensuring comprehensive information accountability.

Yes, messages synchronize between the desktop and mobile applications upon launching the app and logging in.

Audio calls can be initiated in two ways: VELA to VELA Account: Select the desired contact from your VELA account to start the call. VELA Account to GSM Call: Enter the recipient's phone number in the designated field to initiate the call, which the recipient will receive as a regular phone call.

To initiate a video call, follow these steps: Through the Desktop or Mobile Application: Click the "Video Call" button located in the top left corner of the user's profile. Through the Browser: Use the following link to start a video call: [add the link].

All video and audio calls are secured with end-to-end encryption.

VELA places a strong emphasis on client data privacy, recommending that clients host the platform and store data on their private servers or private cloud. Coupled with advanced security measures, including state-of-the-art encryption and multi-factor authentication, these practices significantly enhance the security of VELA and protect user information.

Yes, end-to-end encryption is consistently enabled for all communications within VELA, ensuring that messages, audio calls, and video calls are safeguarded at all times.

Yes, Multifactor Authentication (MFA) verification is activated for the VELA application, providing an additional layer of security by requiring users to verify their identity through multiple methods.

VELA advocates for client ownership of data, encouraging clients to host and store their data on on-premises servers or within their private cloud infrastructure.